Return & Refund Policy

At Click & Cart, we want you to have a positive shopping experience. If you experience an issue with your purchase, we're here to help.

Please review our Return & Refund Policy below.

1. Return Eligibility

Customers may request a return if:

  • The product arrives damaged.

  • The product is defective or not functioning as described.

  • The wrong product was delivered.

  • The product does not match the description provided on our website.

For change-of-mind returns, eligibility is subject to our applicable return conditions and consumer protection laws in the UAE.

Return Request Period: [Insert your confirmed return period] from the date of delivery.

2. Conditions for Returns

To be eligible for a return, where applicable:

  • The product should be unused and in its original condition.

  • Original packaging and accessories should be included.

  • Proof of purchase or order number should be provided.

  • The return request must be submitted within the applicable return period.

Certain products may be subject to additional restrictions for hygiene, safety, or other legal reasons.

Nothing in this policy limits any mandatory consumer rights under applicable UAE law.

3. How to Request a Return

To request a return:

  1. Contact our customer support team.

  2. Provide your order number.

  3. Explain the reason for your return.

  4. Include clear photographs or videos if the product is damaged, defective, or incorrect.

  5. Wait for our team to review your request and provide return instructions.

Email: akram.khawan.365@gmail.com

Please do not send products back before receiving return instructions.

4. Refund Policy

Once an approved returned product has been received and inspected, we will notify you about the refund decision.

If your refund is approved:

  • Refunds will be issued to the original payment method where possible.

  • Processing times may depend on your payment provider or bank.

  • Any applicable refund confirmation will be communicated by email.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or videos showing the problem.

We will review the issue and arrange an appropriate resolution in accordance with applicable UAE consumer protection laws.

6. Return Shipping Costs

For eligible returns caused by damaged, defective, or incorrectly delivered products, Click & Cart will arrange or cover reasonable return shipping costs as applicable.

For other eligible returns, return shipping costs may be the customer's responsibility, subject to applicable law and the confirmed return conditions.

7. Exchanges

If you receive an incorrect or defective product, please contact our support team.

We will review your request and advise whether a replacement or another suitable resolution is available.

8. Refund Delays

If you have not received your approved refund within the expected processing period, please contact your bank or payment provider first.

If the issue continues, contact our customer support team for assistance.

9. Contact Information

For return, exchange, or refund inquiries, contact:

Store: Click & Cart

Email: akram.khawan.365@gmail.com

Location: United Arab Emirates

Our Promise

At Click & Cart, customer satisfaction is important to us. We aim to handle every return and refund request fairly, transparently, and in accordance with applicable UAE laws.

Thank you for shopping with Click & Cart!